We would like to express our sincere
thanks and appreciation for the
exceptional services you have
provided on our behalf as well as
the many little things that are
above and beyond the call of duty.
Not only have you been very
professional, efficient and
considerate: the personal attention
and dedication you give to each
client and booking is far superior
to anything we have ever
experienced. Time and again you have
"gone the extra mile," to insure an
enjoyable and memorable experience.
All of our dealings have been
pleasant and painless. The peace of
mind we enjoy is due to the complete
trust and confidence we place in you
and your ability. We can't recommend
your services enough and look
forward to a long and happy
relationship. Brown and Keene,
keep doing your "Magic"!
Shirley & Sebastian Pasqua
Linda Litteken
is absolutely the best!
Linda ensures that every detail
has been addressed and that your
vacation is seamless without any
hitches. We have now booked
our fourth cruise through Brown
and Keene
and are completely sold on their
recommendations. We have
employed travel agents in the past
and were disappointed. Then we
found Ngaire and Linda!
Mark Wolfe,
President
RE/MAX DFW Associates
I want to send
you a short note indicating what a
superb job Susan Walsh does
for her clients. She is
knowledgeable, thorough,
demonstrates initiative, handles all
items on a timely basis, and is very
personable. I have great confidence
in Susan's ability. It
is a pleasure to deal with her.
Jim Murray
Ngaire, we just wanted to let
you how much we appreciate the
friendly business relationship we
have had with you and Brown and
Keene Travel. It's a pleasure to
work with people who know the
meaning of efficiency.
We would also like for you to know
how pleased we are with the
outstanding service Julie
Rodriguez has given us. As
usual, she has gone to great lengths
to help us with our somewhat
complicated Alaskan cruise details.
We have always been able to rely on
her courteous service and she
consistently makes extra efforts to
assist us.
We will continue to recommend your
company because of our total
satisfaction with your staff's
travel knowledge, efficiency, and
courteous service.
Jimmy and Mary Ann Walker
I contacted
Ngaire after seeing her agency
recommended on a web-site and called
to see what she could arrange for a
cruise for our 10th anniversary. She
was so pleasant to talk with, sent
me an amazing amount of information
and was very pro-active in securing
me the best possible fare. Later,
when my sailing was chartered, she
really went "above and beyond" in
notifying me as quickly as possible,
making sure everything was as
positive as possible given my
disappointment and going to bat for
me with Regent to make sure I was
taken care of when re-scheduling.
She has always answered my questions
promptly, thoroughly and most
importantly, pleasantly, no matter
how small or even silly the
question. I wouldn't hesitate
to use her again and would give her
my most sincere recommendation.
Lauri Campagna,
M.D.
McKinney, TX
Susan Walsh is
the perfect Travel Agent.
Susan consistently provides
service above and beyond your
expectations. She seeks out
the best itinerary and best cabin
for you based on knowing your
personal desires and delivers 100%
every time. For example,
Susan
moved us to a mid-ship location
during our recent Caribbean cruise.
Moreover, what stands Susan
out over her peers is her unyielding
passion for cruising-she loves it
and her service reflects this. A
service that is based on cruising 3
or 4 times a year and more than
likely on the ship you want to
cruise on.
For me what is
extraordinary special about
Susan is her love of diving.
When I cruise, I'm looking for dive
locations and
Susan as Dive Diva intimately
knows the Caribbean, Tahiti, even
Asia. Not only is Susan
our perfect Travel Agent, but for me
she is my Online Dive buddy.
Wes Weiner
Colonel, U.S. Army
U.S. Army
Forces Command
Atlanta, Georgia
I
am writing to express my
appreciation and satisfaction of the
numerous cruises Brown and Keene
has arranged for me. Our best
cruises were the ones that you
escorted. Your wealth of research,
experience and knowledge of the
destinations allowed us to use are
time and money on the best tours and
sights. Each vacation was well
planned with no unpleasant
surprises. Everything you
promised, you delivered many times
over. The
quality of the companies that you
represent are far superior to
the cruise lines I used to use.
See you in Alaska!
Ron
Ritchey
Dallas, Texas
The amount of
personal attention that I get from
Ngaire is incredible.
Honestly, I probably would have paid
more for that kind of personalized
service, but Ngaire's prices
actually beat everyone else's!
She's honest, prompt, conscientious,
knowledgeable and she "goes to bat"
for me as if I were her only client.
Ngaire makes planning a vacation
an exciting experience.
Sheri Taylor
Philadelphia
I cant recommend
the services of Ngaire
enough! I have told everyone I
know about how wonderful she is and
how much she did to make our cruise
to the French Polynesian Islands
absolutely perfect. She
answered all of my questions to
perfection and really knew Regent's
Paul Gauguin much better than anyone
we had previously spoken with.
I went to Tahiti armed with all the
knowledge and advice I could ever
need and it didnt take long to
realize how invaluable her input was
to our vacation. We boarded
the ship feeling confident with our
travel agent, but within a few days
we discovered our trip was costing
much less than any of our fellow
passengers due to Ngaires
negotiating and group discounts.
We loved the trip so much that we
decided to stay a second week!
I sent
Ngaire an e-mail and she
handled all the details without
having to speak to me at all. I
basked in the sun while she took
care of every last arrangement.
The best part is our two week
vacation cost less money than most
of the other travelers one week!
It pays (in more ways than one!) to
use a savvy travel agent you can
trust, and I am 100% confident in
Ngaire.
Erika
NYC
You are wonderful
(as I am sure hundreds have told you
before) and incredibly prompt with
advice and answers even before a
booking is made. There are
hundreds of websites and agents out
there (some of which I have used),
but Brown & Keene are TOP
NOTCH!
Wendy Hill
We have traveled
extensively in the past but have
never experienced the thoughtful,
professional and prompt service that
you afforded us on our most recent
cruise on Regent's Navigator.
Any questions or concerns we had
were immediately addressed. In
addition, your prices are as good or
better than any other agent we have
used. We would recommend
Brown and Keene's services
unequivocally.
Marilyn and Joe
Shockney
Texas
800-856-1155 
