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Silversea's Terms & Conditions

 

 

This is an overview. For more details and specifics, visit Silversea's website.

Payment Schedule

To reserve your Silversea cruise, a 20% deposit of the total cruise fare is required within seven days of booking or sooner, depending on voyage and time of booking. Full payment is due no later than 120 days prior to departure. Guests will not be permitted to change travel agents once final payment has been received by Silversea. Final documentation will be issued after receipt of final payment and approximately 45 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full 120 days prior to sailing. Reservations made within 120 days of sailing require full payment within seven days of booking or sooner, as specified by Silversea. Payments may be made by cheque (USD funds), or by VISA, MasterCard, American Express, Discover Card or Diners Club credit cards.  

Cruise Cancellations

If you find it necessary to cancel your reservation or any component thereof, you or your travel professional are required to contact the Silversea Reservations Department by telephone as well as submit your cancellation in writing. If your cancellation request is received more than 120 days prior to your initial sailing date, a full refund of the amount already paid to Silversea will be made. Cruise tickets must be returned to Silversea before refunds (if owed) can be processed.

Cruise cancellation requests received within 120 days of the initial sailing date will be subject to the following charges, regardless of suite resale:

120-91 days prior to the initial sailing date:  15% of the total cruise fare per person

90-46 days prior to the initial sailing date:  50% of the total cruise fare per person

45-31 days prior to the initial sailing date:  75% of the total cruise fare per person

30-0 days prior to the initial sailing date or non-appearance at the time of sailing:  100% of the total cruise fare per person

Note: Terms and Conditions for a Silversea World Cruise and its individual voyage segments may vary. Please refer to the World Cruise 2011 Terms & Conditions or the World Cruise 2012 Terms & Conditions for further details.

Travel Insurance

For US guests, Silversea makes available Silversea GuestCare an optional travel protection plan designed especially for Silversea guests.
GuestCare Insurance is 10%
Rest Assured coverage purchased with GuestCare is 4%
Rest Assured coverage purchased as a stand alone policy is 9%

For more details, visit Silversea's website.

Shipping Luggage - Silver Shore Baggage Valet service

For our guests' convenience, we offer round-trip and one-way services. We require the luggage be ready for pick-up 10 business days prior to sail date and our prices are based on the weight and number of pieces to be shipped.

 Included in our prices each piece of luggage is automatically insured up to $2,000.00 USD. Should the value of the guests items exceed this amount, we recommend purchasing specific travel insurance to supplement the higher value of the items. However, please note, Silversea Cruises does not offer supplemental baggage insurance coverage over the stated "insured up to $2,000.00 USD".

 Once the client decides to ship the luggage, please let us know. Then an overnight package, no signature required, will be sent to the guest's’ home or office with shipping tags to attach to each suitcase. Please note this package is sent the week prior to the guests scheduled pick up date or the date the guest departs for their journey.

 The guests will need to make a clear copy of their passports (photo page) to include in each documentation packet and sign where indicated on the forms. We ask that the forms not be altered or changed in any way. All documents received for each suitcase are required to travel with each suitcase.

 PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE UNTIL PURCHASED AND CONFIRMED.

Example of Pricing

USA to Lisbon, Portugal one-way: (per piece)

 1/30      lbs.         $   325.00      
31/50    lbs.         $   425.00
51/60    lbs.         $   450.00
61/70    lbs.         $   475.00


Bridgetown, Barbados to USA one-way: (per piece)

 1/30       lbs.         $ 225.00
31/50     lbs.         $ 300.00
51/60     lbs.         $ 350.00
61/70     lbs.         $ 375.00
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Round trip: (per piece) 

1/30      lbs.         $   550.00   
31/50    lbs.         $   725.00
51/60    lbs.         $   800.00
61/70    lbs.         $   850.00

Please keep in mind this is a prearranged, prepaid service and the fee will be charged to the guests booking. A cancellation fee of $75.00 per bag applies if paperwork is sent. If the luggage has already been shipped, full charges apply. Additional charges will apply for luggage returned to sender after the cancellation.